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Edge Web Hosting Service Level Guarantee

Included among the EdgeWebHosting.net (EWH) guarantees are:

• 30 Day Money Back Satisfaction Guarantee. If for any reason you are unsatisfied within the first 30 days for service, EWH will refund 100% of your hosting fees.
• 99.85% Database Server Guarantee. EWH Database SQL Server Solution protects customers' database services from network, hardware, operating system, and database service failures, ensuring the highest Web database availability. EWH's database service supports Microsoft SQL Server 2000 databases running on Windows 2000 servers.
• 99.85% Web Server Guarantee. EWH's local and distributed load balancing and mirroring solutions protect customer Web servers from network, hardware, operating system, and Web server application service failures ensuring optimum Web server performance and availability.
• 99.9985% Network Infrastructure Guarantee. EWH not only guarantees high availability for its data center LAN, but also for Internet access through its unique private transit network. EWH's network is structured, sophisticated, and redundant with no single points of failure. This delivers a significant performance and redundancy improvement over public or private peering Internet connectivity strategies.
• 99.9985% Facility Infrastructure Guarantee. EWH also guarantees facility functionality including power, physical security, environment, and fire protection.

A guarantee of 99.85% availability means that there will be no more than 60 consecutive minutes of outage per month. Customers will be offered a one free day's worth of service for any guarantee not met in full.

Sincerely,
Vlad A. Friedman
CEO, Edge Web Hosting

*Please note: These ONLY apply to our Expert, Master, E-Comm, Semi-Private, & Dedicated Server Accounts